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FREQUENTLY ASKED QUESTIONS

FAQ

A lot of questions about our products, their contents and their sale arise again and again: What are INCIs? Why does “parfum” appear in the ingredients of pure, natural products? And can I also buy TAOASIS products abroad? Here, we will try to answer the most important questions you have about us and our products.

About us

We, TAOASIS Natur Duft Manufaktur, distribute our products under several brands: TAOASIS, Baldini and Meditao. The TAOASIS and Meditao brands are limited to pharmacies and our own sales premises. Baldini is the brand we have specially developed for organic retail. These products are thus available or can be ordered in organic shops and health food stores. Baldini is a different brand, but its products all come directly from TAOASIS.
Baldini is the brand we have specially developed for organic retail. The TAOASIS and Meditao brands are limited to pharmacies and our own sales premises. We also want to offer our most popular products, such as our “Dufte Schule” range in organic stores; that is why they come under both brands. Products of the same name have the same ingredients.
Yes. TAOASIS was founded in 1991 by Axel Meyer; since 2013, Axel Meyer’s son Govinda has been the second managing director of the firm. The pair is involved in all decisions and processes, meaning the term “family-run” really applies.

Products

The device should always be suitable for the room to be odorised. For example, fragrance stones have a low radius of diffusion and are best for desks and bedside tables. Small ultrasonic diffusers like the TaoWell Mini or TaoStone heated fragrance stone are for smaller rooms, up to approx. 15 sq m. For larger rooms up to approx. 30 sq m, a larger diffuser like the TaoWell Yogini is suitable; for very large rooms, the TaoWell Natura, which can handle spaces up to 40 sq m. In addition, it is always possible to alter the dosing a little, say, by adding a few more drops to the diffuser. For larger rooms, however, a larger device is always needed so the scent does not become too intense close to the device.
You fill the diffuser with a quantity of water and then add a couple of drops of essential oil to the water. The ultrasound turns the water into a cool vapour and the scent accompanies the water into the air – unlike fragrance lamps, which work with heat (e.g. candles). Depending on the size of the diffuser and oil dosing, you can thus naturally odorise entire rooms.
Fragrance stones are made of clay. If you add essential oil, the first thing that happens is that it sinks into the clay. Then, the oil begins to evaporate on its own, adding its fragrance to the room. After a short time, the vapour will have dissipated and few or minimal residues will remain on the stone.
Yes! You can neutralise the fragrance stone in boiling water or the dishwasher, let it dry and then reuse it with a different oil.
The bottle, available, for example, in our “Schlaf gut” (“sleep well”) set, works like a fragrance stone. You can add a few drops, or even the whole vial, of oil to the bottle. You can then stopper it with the cork or leave it open – the clay of the bottle will let oil pass from inside to out as it is unglazed, and the scent will then fill the room – as essential oils evaporate of their own accord without leaving residues! By adding it in drops, you can better control your consumption and the intensity of the scent, and you won’t use up the whole vial at once. You can also add a few drops to the outside of the bottle. Once the oil has been used up, you can neutralise the clay bottle in the washing machine and reuse it.

Ingredients & Quality

Our oils are natural, naturally pure and organic, coming from organic or even Demeter-certified cultivation – with no additives. We never use synthetic or “nature-identical” substances. You can read on our “Quality” page about the high quality criteria and demands we make of our products.
None of our products is tested on animals and all are guaranteed cruelty-free. All our products are vegetarian; 99% of our products are vegan. Only in a few products do we use beeswax – namely, in our rose balsam, angelica balsam, Arolla pine balsam, tonka cream and Meditao cistus cream. We also traditionally use honey in two products, our organic oregano and tea tree lozenges. This is clearly marked in the ingredients. Our founder and managing director Axel Meyer is a vegan himself. That is why we take it as a very personal interest to keep our products free from animal products, and of course also cruelty-free.
“INCI” is an abbreviation for “International Nomenclature of Cosmetic Ingredients”. The INCIs are guidelines for cosmetics labelling and not the same as an ingredients list. The INCIs determine what needs to be labelled as a component of cosmetics. For example, all the significant potential allergens in an oil (such as linalool or citral) need to be listed separately, even if they are a natural component of the oil. We never mix additional components in.
Our oils consist of 100% naturally pure essential oil. We use no synthetic or nature-identical substances. The reason for “parfum” being listed in the INCIs has two reasons: 1: The guidelines for the INCIs (International Nomenclature of Cosmetic Ingredients) determine precisely what needs to be listed as an ingredient of cosmetics. We thus need to indicate the essential oils that we use. Since, however – and this is the 2nd reason – we naturally don’t want to give away the exact recipes for our products, we use “parfum” (as intended by the INCIs) as an overarching term for a variety of essential oils. “Parfum” thus in no way means that there are non-natural components – our oils are 100% natural. Nevertheless, we do also give every relevant allergen in the INCIs.
In some 100% pure mixed fragrances, “alcohol” can be seen on the INCIs. This is because a fragrance may, for example, contain vanilla. Vanilla is an extract. This means the essential oil must be extracted using alcohol. For this reason, alcohol is listed on the INCIs, even though only very tiny amounts of it are present. A small amount of alcohol is present in the oils in our Feel range, specially designed for diffusers, allowing them to mix more easily with water. Only to these fragrances is alcohol deliberately added.
The INCIs are guidelines for cosmetics labelling and not the same as an ingredients list. The INCIs determine what needs to be labelled as a component of cosmetics. For example, all the significant potential allergens in an oil (such as linalool or citral) need to be listed separately, even if they are a natural component of the oil. We never mix additional components in.
All our oils are subject to the same strict quality controls. Baldini organic aromas are essential oils that we have had certified with the EU Organic Seal and thus labelled as foodstuffs. This means we can recommend these oils for internal use. All other essential oils are certified as natural cosmetics and cannot be recommended for internal use. Exceptions are the peppermint (PZN 00729563) and eucalyptus (PZN 00729557) oils from our “home pharmacy aromatherapy” range. They are authorised for medical use and can be recommended and used accordingly.

Application

We can only recommend essential oils for consumption that have been offered as an organic aroma under the Baldini brand. These are labelled as foodstuffs and can be used to flavour food and drinks. Fundamentally, all our oils are subject to the same strict quality controls and are naturally pure. However, we cannot recommend all oils for consumption, as they are intended as natural cosmetics. Special instructions must also be complied with for internal use. On our “use of essential oils” page, you can find more information on this.
No. Our organic aromas from Baldini are natural, essential oils, which we have certified as food. Therefore, we can only recommend them for food and drinks.
Essential oils are perfect for this. Our pure essential oils and mixes are certified as cosmetics and can be mixed with base oils and used as cosmetics. The Baldini organic aromas may also be labelled as foodstuffs, but they are perfectly suitable for skin and cosmetic use. The “Feel” series of oils (Feelglück, Feelfreude etc.) contain alcohol because they have been developed for ultrasonic diffusers; this means they are best when used as air fragrances, but can still be used on the skin. You will always find information on the oil’s label as to how much should be used in how much base oil. Please note that some oils, such as rose and sandalwood, are particularly soft on the skin, while citrus oils can cause irritation in high concentrations. Read the description of the oil and test beforehand, say, in the crook of your arm, to see if your skin tolerates the mixture.
Yes! You can create great aromatic bath additives with essential oils. Please note though, for example, that the oils need to be mixed with a base compound first and should only be added to a pre-filled bath. On our page of cosmetics recipes you can find information on quantities and uses.
The correct dose depends on individual taste and the type of application and can vary widely. On our “dosing” page, you can find valuable tips.
For babies and children, a number of dosing and usage instructions need to be complied with. Please use our “Aromatherapy for babies and children” page and additional specialist literature to find out which oils you can use in which concentrations.
During pregnancy, a number of dosing and usage instructions need to be complied with. Please use our “Aromatherapy during pregnancy” page and additional specialist literature to find out which oils you can use in which concentrations.
Animals react differently to essential oils than humans do. Please find out in the specialist literature about which oils you can use in which concentrations. We can offer you some advice about this.

Sales & distribution

Our products can be obtained in our own stores in Berlin and Lage and from our online shop. They can also be found in pharmacies, online pharmacies, organic stores and on Amazon.
Our products can be bought in many towns and states. You can find out if your town is one of them by using our retailer search. Enter the name of your town or a postcode and we will show you all local partner pharmacies and stores.
We ourselves distribute in Germany, Austria and Switzerland. You can find our products in these countries in pharmacies, online pharmacies and our own shops. Abroad, products are distributed by sales partners. You can find out in which countries our sales partners operate on our “Sales partners” page.

Collaborations

Do you have a blog, company or homepage, and would you like to set up an advertising or product promotion cooperation with us? Then send a mail to shop@taoasis.de.
For this question, please talk directly to our sales colleagues. You can find all the details on our “Team” page. Our sales colleagues will be able to give you highly individual information. You can also find additional information on our partnership concepts in our “Partners” section.
For this question, please talk directly to our sales colleagues. You can find all the details on our “Team” page. Our sales colleagues will be able to give you highly individual information. You can also find additional information on our partnership concepts in our “Partners” section.

Anbau

Konventioneller Anbau bedeutet einen üblichen, althergebrachten Anbau, bei dem geringere Qualitätsstandards angesetzt sind und der Einsatz von Pestiziden erlaubt ist. Beim Bio-Anbau hingegen wird Bio-Saatgut ausgesät, es wird Bio-Dünger verwendet und es werden keine Pestizide eingesetzt. Der Demeter-Standard geht noch weiter als der Bio-Standard, weil hier auf den natürlichen Kreislauf geachtet wird, nur spezielle Sorten verwendet werden und nur wenige, ausgewählte Zusatzstoffe beim Düngen oder beim Tierfutter erlaubt sind. Wir streben in unserem Sortiment immer den höchsten Anbaustandard bei den Rohstoffen an.
Welches Öl „besser“ duftet, ist sehr individuell und für jeden Menschen unterschiedlich. Öl aus Bio- oder Demeter-Anbau erfüllt höhere, von uns sehr geschätzte Qualitätsstandards, die man besonders dann feststellt, wenn man es im Labor untersucht. Oft kann man das auch direkt riechen, viele Bio und vor allem Demeter Öle haben einen ausgeprägt typischen Charakter.
Dass das Öl aus der Provence so beliebt ist, liegt vor allem an der Tradition und dem Bekanntheitsgrad, der sich daraus ergibt. Schon seit langer Zeit wird in der Provence Lavendel angebaut, weil dort die klimatischen Bedingungen optimal waren, so dass viele Leute die Region automatisch mit der Pflanze verbinden. Das bedeutet aber nicht, dass er von besserer Qualität ist oder besser duftet.

Unsere Lavendelfelder

Na klar! Um die Anwohner:innen in der Nähe und unsere Pflanzen zu schützen, bitten wir dich aber, dabei ein paar Regeln einzuhalten. Unsere Lavendelfelder in Fromhausen befinden sich im Osterbergweg in Detmold-Fromhausen. Die Felder könnt ihr nicht mit dem Auto erreichen, vor Ort gibt es keine Parkplätze. Eine Anreise mit dem Fahrrad, zu Fuß oder Bus ist sehr in unserem Sinne. Ihr könnt mit der Buslinie 782 des öffentlichen Nahverkehrs anreisen und an der Haltestellte „Fromhausen“ aussteigen. Von da aus sind es nur wenige Gehminuten hoch zum Feld. Du kommst nicht aus der Nähe und kannst nur mit dem Auto anreisen? Dann empfehlen wir, dir einen Parkplatz in der Nähe einer Haltestelle der Buslinie 782 zu suchen und dann mit dem Bus weiterzufahren. Den genauen Fahr- und Halteplan findest du hier. Für einen wundervollen Aufenthalt bei uns haben wir dir hier die wichtigsten Infos zusammengestellt: Lavendelfelder Fromhausen. Regeln für den Besuch am Feld: - Bitte nehmt bei der Durchfahrt durch den Ort, beim Parken und beim Aufenthalt vor Ort Rücksicht auf die Anwohner:innen - Es gibt keine Mülleimer am Lavendelfeld. Bitte lasst dort nichts liegen und nehmt alles, was ihr mitgebracht habt, auch wieder mit - Bitte betretet die Felder nicht! - Und: Bitte überlasst das Pflücken oder Ausgraben der Lavendelpflanzen uns
Fotografieren zu privaten Zwecken ist an den Lavendelfeldern ausdrücklich erlaubt. Wenn ihr Fotos macht und bei Instagram postet, freuen wir uns, wenn ihr uns verlinkt und den Hashtag #feellavendel nutzt. Drohnenaufnahmen jeglicher Art sind verboten. Ebenso ist das gewerbliche Fotografieren untersagt.
Your Query

Any other questions?

We will be happy to answer them and look forward to your suggestions or requests. Write to us at shop@taoasis.de or
call us at +49 5232 6904 600. We will be happy to help.